A multi-site clinic stops losing calls at peak hours

The problem

At a clinic with several locations, reception handled walk-ins and the phone at the same time. During morning peaks, a share of inbound calls went unanswered or to voicemail, and many of those callers did not call back. The team had no clear view of how many calls were being missed.

The Vocito solution

• Vocito answers every incoming call instantly, even when all staff are busy or after hours.
• Callers can book, reschedule, or cancel appointments straight into the clinic calendar.
• Urgent or complex calls are transferred to a human, with context passed along.
• Each call ends with a written summary sent to the right location's inbox.