Help center

Open the wizard from Overview → Create first agent. The 4 steps:

1. Business, fetch via Chamber-of-Commerce (NL: KvK) or fill manually.
2. AI prefs, language, voice, opening line.
3. Category, branch code is auto-selected.
4. Provision, agent is created at ElevenLabs.

Whole path takes < 5 min when the company lookup works. No registry? Skip with "Other" and fill manually.

Go to /agents → click your agent → Test call. Vocito calls you back on the number you provide. For inbound calls you need a Twilio number, buy one via Settings → Phone numbers.

New accounts start with free trial AI credits to test the AI Workforce. The trial AI credits expire after 28 days. Phone numbers and telephony are funded separately via your wallet.

Credit is consumed by call minutes and LLM tokens. You can see your balance on /wallet.

Vocito has 6 plans:

• Free, €0-1 agent, 50 min/mo, dashboard only.
• Starter, €99/mo, 3 agents, 300 min/mo, basic integrations.
• Growth, €299/mo, 10 agents, 1,500 min/mo, +CRM sync.
• Scale, €799/mo, unlimited, +automations.
• Agency, €1,499/mo, multi-workspace, +reseller portal.
• Enterprise, custom, SSO, DPA, dedicated support.

Want to upgrade? See /pricing.

Cancel any time on /billing. You keep access until the end of the current billing period. After that you fall back to Free with your existing agents in read-only mode.

Pause (temporary suspend) is on the roadmap, for now: cancel and sign up again when you're back.

Open /billing → Tax ID section. Add your VAT number (NL/EU format). Stripe verifies → from the next invoice it will be on there.

Existing invoices download via /invoices.

• First 14 days after upgrade, full refund, no questions asked. Email support@vocito.ai with your invoice number.
• After that, pro-rata refund only for platform downtime > 4 hours (see status page).
• Consumed call minutes / LLM tokens, non-refundable (already paid out to Twilio/ElevenLabs).
• Wallet credit, unused top-ups refundable within 90 days of purchase.

Refunds go back to the original payment method via Stripe (3-7 business days).

The best agents have:

1. A role in 1 sentence ("You are Joost, receptionist at Bakery De Korenbloem").
2. 3-5 example sentences that set the tone.
3. A scope boundary ("Does NOT answer medical questions, transfers to human").
4. Tools the agent is allowed to use (book appointments, send SMS, …).

On /agents/:id open the Scripts tab. Upload CSV with columns niche_tag, trigger, response and your agent can hold up to 50 scripts.

On outbound, the system automatically determines current_niche based on the lead and picks the right script block.

After every successful call the system extracts a possible learning (a pattern that worked). These land in a review queue on /agents/:id/learnings. Approved learnings are automatically injected into the prompt.

Available from the Growth plan. Open /agents/:id → Voice tab → Clone my voice.

1. Record audio, 3-5 minutes of clear speech (no background noise, one speaker). WAV or MP3, max 25 MB.
2. Consent, confirm you have permission to use this voice (legally required).
3. Training, takes ~10-15 min at ElevenLabs. Status shown in the tab.
4. Activate, pick the cloned voice in agent settings → resync.

Tip: use a script with varied sentences (questions, statements, numbers) for best quality. Example script downloadable from the wizard.

Warning: cloning third-party voices without consent is illegal under EU/NL law. Vocito blocks detected mismatches.

Open /integrations and pick your CRM:

• HubSpot, OAuth via "Connect HubSpot". Vocito writes Contacts + Notes (call summary) + Tasks (follow-ups).
• Pipedrive, OAuth via "Connect Pipedrive". Mapping: Lead → Person, Call → Activity with transcript.
• Salesforce, Growth+ plan only. Connected App credentials needed (see Salesforce docs). Sandbox + production both supported.

Field mapping is configurable per integration. Default: name → firstname/lastname, summary → description, outcome → status.

Missing your CRM? Request it at hello@vocito.ai, we have Zoho, Monday and Close.io on the roadmap.

Open /integrations → Webhooks tab. Add an endpoint URL + select events:

• call.completed, call ended, with transcript + summary
• call.failed, call failed (no-answer, busy, declined)
• booking.created, appointment booked by the agent
• lead.qualified, agent qualified a lead as hot/warm
• handoff.requested, agent requested a human handoff

Payload is JSON, headers contain X-Vocito-Signature (HMAC-SHA256 over body, with your signing secret). Always verify.

Retries: 3× with exponential backoff (1s, 10s, 60s) on non-2xx response. After that delivery moves to the dead-letter queue, visible on /integrations/webhooks/:id/deliveries.

Check in this order:

1. Wallet, balance > 0? At €0 every call is rejected.
2. Phone numbers → is an inbound agent linked to this number?
3. Agent, status Active in ElevenLabs (Status tab)?
4. Status page, vocito.ai/status, no active incident?

On outbound calls, lead context (lead_name, lead_company, …) is passed as dynamic variables. If your agent still asks: check that the prompt actually uses {{lead_name}} and not a hard-coded "Customer".

Resync your agent via Settings → Resync agents to push the latest prompt to ElevenLabs.

First check the spam folder in Gmail/Outlook. Emails come from noreply@dashboard.vocito.ai (soon noreply@vocito.ai).

No mail in spam either? Open a bug report, we can check Resend logs.

Click the ?-button at the bottom right → Report a bug. Critical bugs go straight to the team via a Discord alert.

Prefer email? support@vocito.ai

Public roadmap is coming soon. For now: send your idea to hello@vocito.ai with subject [Feature request].

Fill out the form on vocito.ai/enterprise or email sales@vocito.ai directly.

Under GDPR you have two rights you can exercise yourself via the dashboard:

1. Data export → /preferences → Privacy tab → Download my data. You receive a ZIP within 24h with JSON: profile, agents, calls, transcripts, leads, billing. The email link is valid for 7 days.
2. Delete account → /preferences/forget-me. 30-day grace period (reversible via support), then irreversible. Anonymous aggregate statistics remain (no PII).

For data of a specific lead (your contact): /leads/:id → menu → Export or Erase. Vocito is the processor here, you are the controller.

DPA (Data Processing Agreement) downloadable at vocito.ai/dpa. Questions? privacy@vocito.ai.