Help center

Open the wizard from Overview → Create first agent. The 4 steps:

1. Business — fetch via Chamber-of-Commerce (NL: KvK) or fill manually.
2. AI prefs — language, voice, opening line.
3. Category — branch code is auto-selected.
4. Provision — agent is created at ElevenLabs.

Whole path takes < 5 min when the company lookup works. No registry? Skip with "Other" and fill manually.

Go to /agents → click your agent → Test call. Vocito calls you back on the number you provide. For inbound calls you need a Twilio number — buy one via Settings → Phone numbers.

Everyone who joins through the waitlist automatically gets €20 wallet credit. The credit expires after 28 days.

Credit is consumed by call minutes and LLM tokens. You can see your balance on /wallet.

Vocito has 6 plans:

• Free — €0 — 1 agent, 50 min/mo, dashboard only.
• Starter — €99/mo — 3 agents, 300 min/mo, basic integrations.
• Growth — €299/mo — 10 agents, 1,500 min/mo, +CRM sync.
• Scale — €799/mo — unlimited, +automations.
• Agency — €1,499/mo — multi-workspace, +reseller portal.
• Enterprise — custom — SSO, DPA, dedicated support.

Want to upgrade? See /pricing.

Cancel any time on /billing. You keep access until the end of the current billing period. After that you fall back to Free with your existing agents in read-only mode.

Pause (temporary suspend) is on the roadmap — for now: cancel and sign up again when you're back.

Open /billing → Tax ID section. Add your VAT number (NL/EU format). Stripe verifies → from the next invoice it will be on there.

Existing invoices download via /invoices.

• First 14 days after upgrade — full refund, no questions asked. Email support@vocito.ai with your invoice number.
• After that — pro-rata refund only for platform downtime > 4 hours (see status page).
• Consumed call minutes / LLM tokens — non-refundable (already paid out to Twilio/ElevenLabs).
• Wallet credit — unused top-ups refundable within 90 days of purchase.

Refunds go back to the original payment method via Stripe (3-7 business days).

The best agents have:

1. A role in 1 sentence ("You are Joost, receptionist at Bakery De Korenbloem").
2. 3-5 example sentences that set the tone.
3. A scope boundary ("Does NOT answer medical questions, transfers to human").
4. Tools the agent is allowed to use (book appointments, send SMS, …).

On /agents/:id open the Scripts tab. Upload CSV with columns niche_tag, trigger, response and your agent can hold up to 50 scripts.

On outbound, the system automatically determines current_niche based on the lead and picks the right script block.

After every successful call the system extracts a possible learning (a pattern that worked). These land in a review queue on /agents/:id/learnings. Approved learnings are automatically injected into the prompt.

Available from the Growth plan. Open /agents/:id → Voice tab → Clone my voice.

1. Record audio — 3-5 minutes of clear speech (no background noise, one speaker). WAV or MP3, max 25 MB.
2. Consent — confirm you have permission to use this voice (legally required).
3. Training — takes ~10-15 min at ElevenLabs. Status shown in the tab.
4. Activate — pick the cloned voice in agent settings → resync.

Tip: use a script with varied sentences (questions, statements, numbers) for best quality. Example script downloadable from the wizard.

Warning: cloning third-party voices without consent is illegal under EU/NL law. Vocito blocks detected mismatches.

Open /integrations and pick your CRM:

• HubSpot — OAuth via "Connect HubSpot". Vocito writes Contacts + Notes (call summary) + Tasks (follow-ups).
• Pipedrive — OAuth via "Connect Pipedrive". Mapping: Lead → Person, Call → Activity with transcript.
• Salesforce — Growth+ plan only. Connected App credentials needed (see Salesforce docs). Sandbox + production both supported.

Field mapping is configurable per integration. Default: name → firstname/lastname, summary → description, outcome → status.

Missing your CRM? Request it at hello@vocito.ai — we have Zoho, Monday and Close.io on the roadmap.

Open /integrations → Webhooks tab. Add an endpoint URL + select events:

• call.completed — call ended, with transcript + summary
• call.failed — call failed (no-answer, busy, declined)
• booking.created — appointment booked by the agent
• lead.qualified — agent qualified a lead as hot/warm
• handoff.requested — agent requested a human handoff

Payload is JSON, headers contain X-Vocito-Signature (HMAC-SHA256 over body, with your signing secret). Always verify.

Retries: 3× with exponential backoff (1s, 10s, 60s) on non-2xx response. After that delivery moves to the dead-letter queue, visible on /integrations/webhooks/:id/deliveries.

Check in this order:

1. Wallet — balance > 0? At €0 every call is rejected.
2. Phone numbers → is an inbound agent linked to this number?
3. Agent — status Active in ElevenLabs (Status tab)?
4. Status page — vocito.ai/status — no active incident?

On outbound calls, lead context (lead_name, lead_company, …) is passed as dynamic variables. If your agent still asks: check that the prompt actually uses {{lead_name}} and not a hard-coded "Customer".

Resync your agent via Settings → Resync agents to push the latest prompt to ElevenLabs.

First check the spam folder in Gmail/Outlook. Emails come from noreply@dashboard.vocito.ai (soon noreply@vocito.ai).

No mail in spam either? Open a bug report — we can check Resend logs.

Click the ?-button at the bottom right → Report a bug. Critical bugs go straight to the team via a Discord alert.

Prefer email? support@vocito.ai

Public roadmap is coming soon. For now: send your idea to hello@vocito.ai with subject [Feature request].

Fill out the form on vocito.ai/enterprise or email sales@vocito.ai directly.

Under GDPR you have two rights you can exercise yourself via the dashboard:

1. Data export → /preferences → Privacy tab → Download my data. You receive a ZIP within 24h with JSON: profile, agents, calls, transcripts, leads, billing. The email link is valid for 7 days.
2. Delete account → /preferences/forget-me. 30-day grace period (reversible via support), then irreversible. Anonymous aggregate statistics remain (no PII).

For data of a specific lead (your contact): /leads/:id → menu → Export or Erase. Vocito is the processor here, you are the controller.

DPA (Data Processing Agreement) downloadable at vocito.ai/dpa. Questions? privacy@vocito.ai.