AI employees are specialized AI workers on the Vocito platform. Each handles a specific business job — the phones, sales, support, operations, social and finance — while a human stays in control of what matters.
Answers calls, takes intake, books appointments.
Qualifies inbound leads and books meetings.
Answers questions from your knowledge base.
Finds follow-ups and queues actions for approval.
Drafts on-brand posts for your approval.
Surfaces overdue invoices and prepares reminders.
Six AI employees, one product. Every employee runs on the same platform: voice, CRM, bookings, messaging, automations, knowledge base and payments.
Problem: missed calls and after-hours enquiries turn into lost customers.
Capability: inbound call answering, intake, appointment booking.
Workflow: answers the call, captures the enquiry, books into your calendar, logs the lead.
When to use: reception, 24/7 coverage, overflow and after-hours.
Human control: you set availability and scripts; it discloses it is AI and can transfer to a person.
Problem: inbound enquiries go cold because follow-up is slow or inconsistent.
Capability: qualifies inbound leads by chat, answers from your knowledge, books meetings.
Workflow: chats with the visitor, qualifies the lead, and books a meeting on your calendar.
When to use: instant lead qualification, website chat, meeting booking.
Human control: it books meetings and captures leads; it does not cold-call or spam.
Problem: repetitive questions overload the team and slow response times.
Capability: an AI employee role designed for answering customer questions, retrieving knowledge base information, and assisting support workflows.
Workflow: retrieves the answer from your per-customer knowledge base and replies, grounded in your content.
When to use: FAQ deflection, first-line support, multilingual questions.
Human control: answers are grounded in your knowledge base and hand off to a person when needed.
Problem: back-office follow-ups (uncontacted leads, overdue tasks) eat time and slip.
Capability: scans your data for overdue and uncontacted follow-ups and creates safe internal tasks.
Workflow: automates safe internal follow-ups and queues bigger, customer-facing actions for approval.
When to use: follow-up detection, internal task creation, keeping nothing slip through.
Human control: customer-facing actions are proposals only; you approve before anything reaches a customer.
Problem: overdue invoices slip through and reminders never get sent.
Capability: reviews your invoices, surfaces overdue and outstanding amounts, and prepares collections actions.
Workflow: reads your invoice data, flags what's overdue, and prepares a reminder for your approval.
When to use: overdue-invoice tracking, approval-first collections, cash-flow visibility.
Human control: read-only for analysis; it never moves money, and you approve every collections action.
A European AI Operating System that lets businesses deploy AI employees for front-office work: answering calls, qualifying leads, booking appointments, handling customer questions and following up, across voice, forms and messaging, in multiple languages.
A specialized AI worker that performs a business job on top of your existing systems (phone, CRM, bookings, messaging, knowledge base, payments). Vocito gives you six: Front Office, Sales, Customer Support, Operations, Social and Finance.
No. The AI Front Office is one employee, usually the first one businesses deploy. Vocito is an AI Operating System on which you also run Sales, Customer Support, Operations, Social and Finance employees.
You stay in control. AI employees propose actions, and a human approves anything with real consequences before it happens. Voice conversations disclose they are AI, per the EU AI Act, and can hand off to a person at any time.
European SMBs and mid-market companies across sectors such as dental, automotive, legal, physiotherapy, salons, hospitality and e-commerce, and any business with a front office to run.
Standalone tools cover one function (a voice API, a phone system, a support desk). Vocito covers the whole front office as one system: AI employees plus CRM, bookings, messaging, knowledge base and payments, built EU-first.