Use case · Replace receptionist

Receptionist: €3-4k/mo. Vocito: €895/mo.

Modern AI handles every job a receptionist does: answer calls, route, book appointments, intake forms, manage WhatsApp + email. 24/7 + 25 languages + zero sick days. €895-3,595/mo replaces €36-48k/year headcount. From €895/mo.

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−€36k/year 24/7 coverage multiple languages

What an AI receptionist does

Six receptionist jobs — done by AI.

AI doesn't do EVERYTHING a receptionist does (no in-person greeting, no coffee). But on the core phone/messaging/booking jobs: faster, cheaper, 24/7.

Job	Receptionist (€3-4k/mo)	Vocito (€895/mo)
Answer phone in 1 ring	Yes (during 9-5)	Yes, 24/7
Route to right team	Yes	Yes, with intent classification
Book appointment	Yes (during hours)	Yes, 24/7 incl. self-serve
Speak 3-5 languages	Unlikely	Yes, multiple natively
Send confirmation + reminders	Manual, often forgotten	Auto, never forgotten
In-person greeting	Yes ✓	No ✗

How it works

Three things AI receptionist does better than human.

24/7/365 — no sick days, no overtime

Human receptionist: 40 hours/week × 48 weeks/year = 1920 hours. Vocito: 8760 hours/year. 4.5× more coverage. Plus: never tired, never distracted, consistent quality at 9am Monday and 11pm Saturday alike.

Multi-channel: phone + WhatsApp + email + web chat

Receptionist primarily handles phone (maybe email). Vocito handles all channels with shared context. Customer who emailed yesterday gets WhatsApp follow-up today with continuity. Receptionist would need to manually cross-reference inboxes.

Cost: €895/mo vs €3-4k/mo (1 FTE) vs €8-12k/mo (24/7 shifts)

Full-time receptionist (40h): €3-4k/mo all-in (salary + employer costs + benefits). 24/7 coverage needs 3-4 shifts = €8-12k/mo. Vocito €895/mo flat. For SMB this is the difference between 'can't afford a receptionist' and 'has 24/7 coverage'.

Worked example

A second receptionist for after-hours coverage: quoted at €3.8k/mo plus a €1.5k recruiter fee. With Vocito Starter (€895/mo) instead: 0% missed calls (it was 18% with one human), CSAT unchanged, about €36k a year saved and no HR overhead.

Worked example · Professional services, 25 employees

−€36k

annual saving

missed calls (was 18%)

Frequently asked

Replace receptionist — what teams ask

Won't customers know it's AI and feel unwelcome?

Vocito discloses that it is an AI assistant, in line with the EU AI Act, so customers always know. In practice they rarely mind: calls are answered instantly, 24/7, in their language, and anything complex is routed to a person. Production satisfaction is on par with human reception.

What about complex situations needing human empathy?

AI escalates: emotional callers, complex complaints, VIP accounts. Escalation routes to your team via Slack/SMS/email with full context. Your team handles the 20% that needs empathy; AI handles the 80% that's routine.

Can AI hand off to a specific team member?

Yes. Configure routing per intent: 'sales question' → AE on duty, 'support' → CS team, 'billing' → finance. AI does warm handoff with caller context. Plus call-back booking if assignee unavailable.

What about regulated/sensitive industries (legal, healthcare)?

Vocito has compliance tiers: Standard (GDPR + ISO 27001), Healthcare (€1,895 tier with clinical advisory), Legal (audit-grade transcripts + retention controls). Regulated industries: contact us for specific compliance walkthrough.

What about the in-person front-desk job?

AI doesn't do in-person greeting. If you need someone to greet visitors at reception: keep that person but they don't need to handle phone too. Or use AI-only for phone/messaging + signage/QR check-in for visitors.